FAQs

What is your return policy?

Oxigen Supplies does not allow returns or exchanges on any opened, unsealed, or used products. We will gladly exchange or refund a product if it has not been opened, damaged or used.

All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase with an authentic receipt.

Please note: Shipping charges will not be refunded or credited. Return shipping must be paid by the client.

All products that arrive damaged or defective must be reported to Oxigen Supplies within 24 hrs of delivery. We will not issue a refund or provide a replacement for products outside of this timeframe.

Make-up will not be refunded, exchanged or credited under any circumstances due to hygienic reasons.

Read more about our Return & Refund Policy.

What payment methods do you accept?

We accept only PAYPAL for now.

How long does shipping take?

We offer standard shipping for all orders, which typically takes 3 to 5 business days for delivery. If you need your order faster, we also offer expedited shipping options.

Do you ship internationally?

Yes, we ship to most countries around the world. Please note that international shipping may take longer and may be subject to additional fees or taxes.

Are your products cruelty-free?

Yes, we are committed to providing high-quality beauty products that are also cruelty-free. We do not test our products on animals, and we only use ingredients that are ethically sourced and produced.

Do you offer samples or freebies?

We occasionally offer samples or freebies with certain purchases or promotions. Be sure to sign up for our email list and follow us on social media to stay up-to-date on the latest deals and offers.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may already be in the process of shipping and may not be able to be cancelled or changed.

How can I contact customer service?

You can contact our customer service team by email or through our website. Our email address is info@oxigesupplies.com We are available to answer your questions or concerns Monday through Friday from 9 am to 5 pm EST.