Effective Date: DEC 01 2023

Welcome to Oxigen Supplies Inc.! We are committed to ensuring your satisfaction with our natural sponge products. Below is our refund policy:

  1. Eligibility Period for Returns: Products must be returned within 30 days from the date of purchase for a full refund.
  2. Condition of Returned Items: Products must be returned unused, in their original packaging, and in the same condition as when they were received.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  4. Process for Returns:
    • Contact our customer service team at info@naturalsponges.ca to initiate a return.
    • You will receive a Return Merchandise Authorization (RMA) number.
    • Pack the item securely and include the RMA number in the package.
    • Send the package to the address provided by our customer service team.
  5. Refund Method: Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.
  6. Shipping Costs for Returns: Customers are responsible for the shipping costs of returning the product unless the return is due to a defect or error on our part.
  7. Damaged or Defective Items: If you receive a damaged or defective item, please get in touch with us immediately for a replacement or full refund.
  8. Non-Refundable Items: Certain items may be marked as non-refundable or final sale. These items are not eligible for a refund.
  9. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please follow the return process mentioned above.
  10. Customer Service: For any questions or clarifications regarding our refund policy, don’t hesitate to get in touch with our customer service team.

This policy may be updated periodically. We encourage you to review this policy when purchasing products from Oxigen Supplies Inc. to stay informed about our terms.

Thank you for choosing Oxigen Supplies Inc.!